Shipping & Delivery Policy
Last updated: 27 May 2026
Shipping
We want your order to reach you as quickly as possible. As soon as your order is confirmed, we get straight to work.
Processing time: 1–3 business days
Delivery time: 5–9 business days after dispatch
Shipping cost: Free on all orders
Cancellations
Need to cancel your order? Please contact us as quickly as possible at contact@thepembertonsisterslondon.uk.
- Not yet processed: We will cancel your order and issue a full refund immediately
- Already processed: Unfortunately we are unable to cancel your order once it has been dispatched. In this case, please refer to our Refund & Return Policy once your parcel arrives
Returns
If something isn't quite right, we're here to help. Please visit our full Refund & Return Policy for details on how to return an item, our 30-day return window, and how refunds are processed.
Or email us directly at contact@thepembertonsisterslondon.uk — we'll get back to you within 24 hours.
Questions?